Troubleshooting: Mobile Data Not Working

If your mobile data is not working after installation, please check the following common solutions:

  1. Enable Data Roaming: Ensure that “Data Roaming” is turned ON for your eSIM in your device settings. Most travel eSIMs require this to function.
  2. Check APN Settings: Sometimes the Access Point Name (APN) needs to be set manually. Check your installation email for the correct APN value.
  3. Restart Your Device: A simple restart can often force the device to register with the local network.
  4. Network Selection: Ensure network selection is set to “Automatic.” If that fails, try selecting the carrier mentioned in your plan details manually.