Cancellation and Refund Policy

What's your cancellation and refund policy?


Stays get to set their own cancellation policies but most of them tend to follow our standard policies.

We currently have 3 Standard Policies:

  1. Full
  2. Flexible
  3. Limited

An overview of them can be found on our Cancellation Policy Summary page

If you need to make a change or cancellation that falls outside our refundable or creditable policies then we suggest that you utilise your travel insurance where possible.