Bookings

Home > Stays and Hosts > Bookings

Preventing Double Bookings

There's nothing worse than a double booking. You get an upset client, upset agent, you lose business, you have to do a lot of work finding alternative accommodation, and in Nomad Stays case you end up being suspended from the platform resulting in lost marketing and future business as well. For small operators its often worse as you don't have many other rooms to offer as alternatives, and probably haven't tested you Overflow Solutions recently. Luckily preventing double bookings is as easy a...

How will I get paid?

The standard arrangement is that you get paid directly by the Guest at check-in. They will pay you the net price of the package you've listed with us. The price that you've given us. The guest was already paid a Booking Fee to us to secure their booking, and now pays you the balance at check-in. As part of the check-in process the Member should show you a Confirmation Form or Email, or some other proof that the booking belongs to them. They will also have a Confirmation Form showing the moni...

Do you take bookings?

Do you take bookings? Yes. We have our own fast, booking system that sells your rooms when we have availability.

How Do Stays Cancel Bookings?

How Do Stays Cancel Bookings? Some platforms allow Stays to cancel bookings made by Guests, usually with penalty costs applied. We don't at this stage. Once a booking is made a Stay has created a contract to supply accommodation to a Member in line with their booking details. If you find yourself in a situation where you can't complete the contract and accommodate the Member you need to find a suitable replacement for the Member. This will typically involve you initiating your Overflow Pr...

Do you take bookings longer than 1 month?

Do you take bookings longer than 1 month? No. Not at this time. Why don't you do 3 month or longer bookings? The simple reason is that we are specialist platform for digital nomads (https://www.nomadstays.com/nomad-definition). Digital nomads are fundamentally constant travelers. They're often referred to as 'slow travelers' when compared to leisure tourists. They spend most of their year traveling and exploring different countries and parts of the world. As 'travelers' they ofte...

Overbookings

What Happens If I'm Overbooked? With all the best of intentions and systems over-bookings happen occasionally. When it does its time to kick into action your "Overflow Protocol". As a professional accommodation supplier, you will have already made arrangements for this situation and setup agreements with other compatible properties. You should contact them immediately and see if they can take your extra booking. If your regular overflow partners can't help, then you need to start hunting arou...

Booking Requests

Can you send me a Booking Request instead of a Confirmed Booking? No, sorry. Nomad Stays is a booking platform that works on an Instant Booking model which means Members can secure a Stay immediately and Stays secure a booking with the minimum of effort. One of the biggest problems identified by remote workers and digital nomad is the time it takes to make a booking. (And remember this group makes more bookings that virtually any other group of traveller). At the same time one of the bigg...

Deposits

Tell me about Deposits Nomad Stays doesn't take deposits. But you may choose to. To make a booking and take advantage of a deal on Nomad Stays our Members need to put money down on the table and pay a booking fee. These are confirmed bookings not just reservation inquiries. That is one of the ways Nomad Stays knows we're dealing with a real Member wanting a real booking. I want to take a Deposit Some Stays may choose to take a deposit themselves however. We suggest its best to do...

Property Damages

What happens if a member damages my property? As a general rule our digital nomad members are more interested in work and not partying so you should find them a good client to have. However sometimes accidents occur or somebody takes too much liberty. So how do you get damages sorted out when a member creates some damage? Lets start by taking a lead from world's best practices. 1. Have a clear damages policy at check-in 2. Take the credit card details for any extras and damages 3. Mak...

How do Bookings Work?

How do Bookings Work? Bookings start when a guest sees a package and checks its availability for their preferred dates on our site. If there's a room/bed available, the guest can make the booking. If there's no availability or the package isn't live on their chosen dates, they are prevented from placing a booking. Once they're OK to place the booking they pay us the booking fee on the spot to confirm their acceptance of the deal package. We immediately confirm the booking to them, and you via...

Booking Notifications

How do I know I have a booking? As soon as the booking is confirmed we will email and message the details to your designated person. We can use SMS, WhatsApp, Telegram and other instant messaging systems for your convenience.

Check Before Taking Bookings?

Can You Check with Me Before a Booking is Taken? No, sorry. Our systems are automated and available 24 x 7. Our Members need to be able to book, pay, and receive confirmation immediately. Our systems stop selling when your availability hits zero so you don't have to worry about Nomad Stays taking too many bookings. Each booking we take automatically reduces the room quantities available and is set to zero when we sell the last room. If you operate a master inventory system that we connect t...

Updating Room Availability

How Do I Update my Room Availability? Nomad Stays provides bookings for rooms that can be sold instantly. There are no 'request' facilities that allow a member to request room availability if it's not listed. It is therefore vitally important to keep your room inventory up to date in our system. There are 4 common ways this is done around the world. - Extranet - Channel Manager - iCal synchronisation - Cohost 1. Extranet Today, like most OTAs we use an 'extranet' syste...

Member Cancellations and No Shows

Member Cancellations and No Shows Nomad Stays is not an e-commerce style business with lots of occasional users. Its much more like a membership-based club where members enjoy amazing deals not found elsewhere. Which means they have a lot to lose by abusing the system. If a guest cancels within the cancellation period, you'll be advised. If a guest pays for a booking and doesn't arrive (no show) then they are immediately suspended from the service pending a review. They won't be able to t...

Overnight bookings

Do you accept overnight bookings? No. Short term bookings are well covered by leisure and business booking OTAs. Our minimum stay is 7 days.

Extra Nights

Extra Nights While we promote prices for fixed periods, like 7 and 14 nights we do allow guests to add extra nights to their bookings. For instance guests may want a 9 night booking instead of just 7 nights. In these circumstances we add the extra nights at an average rate based on the 'next shortest' period you've already given us. For example. A guest wants 9 nights. You've already given us rates of say, $280 for 7 nights and $420 for 14 nights. As 9 is less than 14 we use the next shor...

How long can guests stay?

How long can guests stay? Really you can allow our guests to stay as long as you like or are permitted to according to the laws of your region.

Guest Arrivals Without Bookings

A guest without a booking arrived. What should I do? Firstly, you should ask to see their Confirmation and record the number. Then, if you have a room available you'll want to secure this guest so taking a credit card deposit for any 'extras' would be a good idea. Next, we need to determine if there's been a communication problem with us so please contact us with the Confirmation number and details of the guest. If they have not made a confirmed booking in our system then you are free to ...