How Do Stays Cancel Bookings?

How Do Stays Cancel Bookings?


Some platforms allow Stays to cancel bookings made by Guests, usually with penalty costs applied.  We don't at this stage.

Once a booking is made a Stay has created a contract to supply accommodation to a Member in line with their booking details.

If you find yourself in a situation where you can't complete the contract and accommodate the Member you need to find a suitable replacement for the Member.  This will typically involve you initiating your Overflow Protocol.

We urge you to talk with the Member to arrange a suitable new arrangement for them.  Many digital nomads have flexible dates and can often reschedule their bookings months ahead for instance.


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Overflow Protocol