Some platforms allow Stays to cancel bookings made by Guests, usually with penalty costs applied. We don’t at this stage.
Once a booking is made a Stay has created a contract to supply accommodation to a Member in line with their booking details.
If you find yourself in a situation where you can’t complete the contract and accommodate the Member you need to find a suitable replacement for the Member. This will typically involve you initiating your Overflow Protocol.
We urge you to talk with the Member to arrange a suitable new arrangement for them. Many digital nomads have flexible dates and can often reschedule their bookings months ahead for instance.